Syvil Quality Guarantee

At Syvil, we believe every piece should be built to last.

We take pride in the quality of our products and stand behind the craftsmanship of every item we sell. If your order arrives with a manufacturing defect or quality issue, we'll work with you to make it right.

What We Cover

Our Quality Guarantee covers manufacturing defects, including:

• Defective stitching or construction

• Faulty zippers, buttons, or closures

• Printing or embroidery defects

• Damage present upon arrival

• Incorrect items shipped by our team

If your item qualifies, we may offer a replacement, store credit, or refund at our discretion.

What We Do Not Cover

Our Quality Guarantee does not cover:

• Normal wear and tear

• Damage caused by improper washing or care/ Water Damage

• Accidental damage

• Alterations or modifications made after purchase

• Damage caused by misuse

• Lost or stolen items

We reserve the right to determine eligibility after reviewing the claim.

How to Submit a Claim

To submit a claim, contact us at:

support@shopsyvil.com

Please include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Our team will review your request and provide next steps.

Care Instructions

To maximize the lifespan of your garments and accessories:

• Follow all care instructions provided with the product

• Wash garments according to the care label

• Avoid harsh chemicals or bleach unless specified

• Store products in a clean, dry environment

Our Commitment

Syvil was built on the belief that quality matters.

If something isn't right with your order, we'll do our best to resolve the issue quickly and fairly.