SHIPPING POLICY

Processing Times

All orders are processed within 2–3 business days.

Orders placed on Fridays, weekends, or holidays may require additional processing time. Please allow up to 3 business days for processing before your order is shipped.

Shipping & Fulfillment

Once your order has been processed, shipping and fulfillment may take 1–4 weeks, depending on product availability, order volume, and carrier conditions.

All orders include tracking information, which will be sent to the email provided at checkout once your order has shipped.

Please note that tracking updates may take 2–14 business days to appear after a tracking number is issued. This is most common during periods of high order volume, carrier delays, or holiday seasons.

Order Changes & Cancellations

Due to our fast order processing times, we cannot guarantee that order changes, address updates, or cancellations can be accommodated after an order has been placed.

If you need assistance, contact us as soon as possible at:

support@shopsyvil.com

Please include:

Your order number
Full name used on the order
Email address associated with the purchase

While we will do our best to assist, modifications may not be possible once processing has begun.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Syvil is not responsible for orders delivered to an incorrect address due to inaccurate information provided by the customer.

If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempt, the customer will be responsible for any additional shipping costs required to resend the order.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery times are outside of our control.

If your tracking information has not updated for more than 10 business days, please contact us and we will work with the carrier to investigate the issue.